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Can I run Home Designer on more than one computer at a time? I receive a message stating 'License Deactivation Required.' What should I do?

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You can install Home Designer on multiple computers, but a single license can only be active on one of your computers at any given time. If you have already installed the software and are met with the message above, you will want to manage your license - Learn how below

If you have not yet installed the software on a secondary computer, you can re-download the program by accessing your Digital Locker.

Deactivating a license on any particular machine does not affect a rental plan or auto renewal process for payment. If you'd like to stop your rental, please contact our Sales team.

To manage a license

  1. Make sure that you have an active internet connection.
  2. Deactivate your license using one of the following methods:
    • Option 1: If you don't have access to the computer the license is active on or would like to deactivate remotely, sign in to your Account , click onDigital Locker: Downloads, Product Keys, & License Management,and then click on the Make Available button. Click OK to confirm that you want to deactivate the license.
      If you don't have an account, such as in cases in which you purchased Home Designer from a third party retailer, please follow the instructions in KB-02889: Creating a Chief Architect Account.
    • Option 2: If you have access to the computer the license is currently active on and would like to deactivate locally, launch the Home Designer program, select Help> Manage License from the menu, then click Yes to confirm that you wish to deactivate the license. The program will close indicating your license has been successfully deactivated.

    Note: Custom library content, custom toolbars, and custom template plans are unaffected and will be ready for use if you later reactivate the license on this computer.

  3. With your license deactivated, you are now free to activate it on the machine of your choice by simply launching the program while connected to the internet.
    If you will be traveling to a location without internet access, take a moment to activate your license while the internet is available. Once a license has been activated on a computer, that computer can go without internet access for up to two weeks before the program will require it to confirm the license registration status.
Note: If you do not deactivate your license prior to switching to a different computer, upgrading your operating system, or renaming the computer, then you will be presented with the error mentioned above stating 'License Deactivation Required.'

If you're unable to activate or deactivate your license, or require further assistance, please contact our Customer Service team.
If you have multiple people who need to be able to use the software, or want to be able to run on more than one computer at the same time, then as per the End User License Agreement (EULA), you must purchase a separate license for each person. Contact our Sales team to learn more about purchasing additional licenses.

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