Your device isn't recognized by your Mac

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Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

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The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

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The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu  > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Bluetooth menu iconBluetooth status
Bluetooth is on, but no wireless devices are connected to the Mac. See the Make sure that your wireless mouse, keyboard, or trackpad is turned on section of this article.
Bluetooth is on and at least one wireless device is connected.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On.
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

  • Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
  • Check for wireless interference.

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Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, make sure that you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

  • Choose Apple menu  > System Preferences, then click Mouse. Set the ”Tracking speed” slider to adjust how fast the pointer moves as you move the mouse.
  • Try using a different surface to see if tracking improves.
  • Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
  • If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.

Learn more what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Apple

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

  1. Choose Apple menu  > System Preferences, then click Keyboard.
  2. Click the Input Sources tab.
  3. Make sure that the keyboard language that you use is listed on the left side. If it's not, click the add button (+) and choose from the languages that appear.
  4. Select the ”Show Input menu in menu bar” checkbox.
  5. Click the Keyboard tab, then select ”Show keyboard and emoji viewers in menu bar” checkbox, if present.
  6. From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
  7. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.
Mouse

If you enable the Mouse Keys feature, many keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left side, then then deselect the Enable Mouse Keys checkbox.

The adapters and cables in this article work with these Mac computers and iPad Pro devices:

  • Mac models that have Thunderbolt 3 ports. These ports support both Thunderbolt 3 and USB-C connections.
  • Mac models that have a USB-C port. This port supports USB-C connections.
  • iPad Pro models that have a USB-C port. This port supports USB-C connections.

To find the right cable or adapter for your Mac or iPad Pro, use the information below to identify the connector on the end of the cable coming from your display, hard drive, camera, hub, or other device. Check the end meant to plug into your Mac or iPad Pro.

Thunderbolt 3

If you're using an Apple Thunderbolt 3 cable or other Thunderbolt 3 cable with your display or other device, it will connect to your Mac without an adapter.

The Apple Pro Display XDR and LG UltraFine 5K Display use Thunderbolt 3.

USB-C

If you're using a mophie USB-C Cable with USB-C Connector or other USB-C cable with your device, it will connect to your Mac or iPad Pro without an adapter.

The LG UltraFine 4K Display uses USB-C.

USB-A

If you're using a USB-A cable with your device, use the Apple USB-C to USB Adapter, the Apple USB-C Digital AV Multiport Adapter, the Apple USB-C VGA Multiport Adapter, or another USB-C to USB-A adapter to connect your device to your Mac or iPad Pro.

To charge an iPhone, iPad, or iPod touch from a Thunderbolt 3 or USB-C port without one of these adapters, you can use the Apple USB-C to Lightning Cable instead.

Ethernet

If you're using an Ethernet cable with your device, use a third-party USB-C to Ethernet adapter, such as the Belkin USB-C to Gigabit Ethernet Adapter.

Thunderbolt or Thunderbolt 2

If you're using a Thunderbolt or Thunderbolt 2 cable with a Thunderbolt display or other device, use the Apple Thunderbolt 3 to Thunderbolt 2 Adapter.

This is the correct adapter for the Apple Thunderbolt Display.

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Thunderbolt and Thunderbolt 2 are not the same as Mini DisplayPort . They have the same shape, but use different symbols on the cable and port.

Mini DisplayPort

If you're using a Mini DisplayPort cable with a Mini DisplayPort display, use a third-party USB-C to Mini DisplayPort adapter. Check with its manufacturer for compatibility with your Mac and display model.

This is the correct solution for the Apple LED Cinema Display.

Mini DisplayPort is not the same as Thunderbolt or Thunderbolt 2 . They have the same shape, but use different symbols on the cable and port.

DisplayPort

If you're using a DisplayPort cable with your display, use a third-party USB-C to DisplayPort adapter or cable, such as the Moshi USB-C to DisplayPort Cable.

HDMI

If you're using an HDMI cable with your display, use the Apple USB-C Digital AV Multiport Adapter or a third-party USB-C to HDMI adapter or cable.

VGA

Apple

If you're using a VGA cable with your display, use the Apple USB-C VGA Multiport Adapter. Or use a third-party USB-C to VGA adapter, such as the Belkin USB-C to VGA Adapter.

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DVI

If you're using a DVI cable with your display, use a third-party USB-C to DVI adapter or cable. Check with its manufacturer for compatibility with your Mac and display model.

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Learn more

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  • You can use your USB-C Power Adapter and charge cable with any Thunderbolt 3 or USB-C port on your Mac or iPad Pro.
  • If you have an Apple TV connected to your TV, projector, or other display, you can use AirPlay to wirelessly stream video to that display, or extend the desktop of your primary display.
  • Learn about using external monitors with your Mac.
  • Learn more about using the USB-C port on your iPad Pro.