Summary: WD My Passport for Mac is not showing up Mac? Follow the tutorial in this article to fix WD My Passport not working issue and recover data from unrecognized WD My Passport.

My Cloud; My Book; Internal Drives / SSDs. Western Digital Dashboard. Software for Mac GoodSync for WD. Install WD Discovery for Mac. WD Drive Utilities for Mac. From an SD Card – Using the WD My Cloud Mobile App (Android) Import all files on an SD card to your drive using the WD My Cloud mobile app. Make sure the WD My Cloud app is installed on your mobile device. Insert the SD card into the My Passport Wireless drive. On your mobile device, launch the WD My Cloud mobile app.

The My Cloud OSX web Dashboard is where administrators and users can make changes to the features and settings of the My Cloud device. The My Cloud Web Dashboard is. For all your computers. Flexible backup options help protect valuable content from all the PC and Mac computers in your home. WD SmartWare™ Pro backup software for PCs offers options that fit your schedule. My Cloud is also compatible with Apple Time Machine for Mac users to keep your content safe and sound. Western Digital today introduced new My Passport and My Passport for Mac hard drives, which are equipped with up to 5TB of storage. The drives are the slimmest 5TB options in the WD brand.

Everything has flaws. At times, WD My Passport won't show up when you connect it to your Mac computer, the WD My Passport is greyed out in Disk Utility, or WD hard drive's light is on but not working. Even worse, it may become unreadable on your Mac. In either way, your important data on this drive will become inaccessible.

If the WD My Passport is not showing up on Mac desktop, Finder or Disk Utility after connecting to your Mac, how to find it and make it work? If you can't see files from WD external hard drive on Mac, how to access data? You'll get answers here.

Table of contents
1. Troubleshoot WD My Passport not showing up on Mac issue
2. How to fix My Passport not showing up on Mac issue?
3. What to do if My Passport drive is not recognized?
4. Understanding why My Passport drive not showing up on Mac
5. Bonus tips

Troubleshoot WD My Passport not showing up on Mac issue

As mentioned above, malfunctioned USB port or Mac computer, the broken USB cable and some hardware problems can also make WD My Passport not showing up. You can do some basic checks to troubleshoot whether this issue is resulted from those factors.

1. Safely remove the WD My Passport and reconnect it to the USB port. Try quickly plug and slowly plug, sometimes it just works for no reason.

2. Check whether the USB cable or USB port is bad by connecting other hard drives to this USB port or cable and see if that makes a difference.

3. Reboot your Mac computer to see if your WD My Passport drive is not showing up in Disk Utility/Finder or not.

4. Connect the WD My Passport to another Mac computer or Windows PC, which will find out if it is the incompatible file system of the drive that makes this WD My Passport undetectable.

How to fix WD My Passport not showing up on Mac issue?

If the WD My Passport for Mac still does not work or not show up on Mac after the basic checks, go ahead to try out the solutions as below to make it show up on Mac.

Solution 1: Check Finder Preferences

If your WD My Passport is not showing up in Finder and desktop, it's possible that the configuration of the Finder Preferences is stopping your WD My Passport drive showing up. In other words, you didn't allow the connected hard drives showing up in the Finder or on the desktop.

Now, follow the guide below to set Finder Preferences and make the WD My Passport for Mac show up in Finder or on the desktop.

Step 1: Go to Finder > Preferences > General tab.

Step 2: Tick the 'External disks' option to show the WD My Passport for Mac on the desktop.

Step 3: Go to Sidebar tab, tick 'External disks' under 'Devices' to show your WD My Passport for Mac in Finder.

Solution 2: Check My Passport for Mac in Disk Utility

If the WD My Passport for Mac drive is still not showing up in Finder or on the desktop, you can see whether it is showing up in Disk Utility or not.

When checking WD My Passport in Disk Utility, you could have two results:

Case 1: Your WD My Passport drive is detected and showing up in Disk Utility, but it is greyed out or not mounting.

Case 2: Your WD hard drive is not recognized, so it's not showing up in Disk Utility at all.

Here, we'll show you solutions to case 1.

Method 1: Mount WD My Passport for Mac in Disk Utility manually

Sometimes, hard drives cannot be automatically mounted in Disk Utility, even though Mac has detected the hard drive. So it's possible that you'll see the WD My Passport for Mac drive not mounting in Disk Utility. In this situation, you can manually mount the hard drive.

Step 1: Go to Applications > Utilities > Disk Utility.

Step 2: Click 'Show All Devices' in View option at the left corner of Disk Utility.

Wd My Cloud For Macos

Step 3: Select your WD My Passport for Mac drive from the left sidebar and click the Mount button on the top of Disk Utility window.

Instead, you can also click on the mount icon beside the drive to mount it immediately.

Method 2: Repair WD My Passport for Mac drive with First Aid

If you can't mount the WD My Passport for Mac manually, there should be some file system problems in this drive. But don't worry. There is a native repair tool called First Aid in your Mac computer's Disk Utility, which is able to analyze and repair basic hard drive problems especially with file systems and catalogs, extends, volume bit maps. You can follow the instructions to fix this problem.

Step 1: Go to Disk Utility.

Step 2: Select the WD My Passport for Mac.

Step 3: Click First Aid on the top of the Disk Utility window.

Step 4: Click Done when the reparation finishes.

Solution 3: Erase/Reformat My Passport for Mac

If First Aid was unable to fix the errors in the WD My Passport, which is quite common, the file system of this drive could be seriously corrupted and you have to fix the WD My Passport for Mac not showing up on Mac problem by reformatting.

The situation is, reformatting will assign a new file system but will erase your data on this drive as well. To avoid the loss of important data, please make sure you have a backup copy of data. Without a backup? It's not necessarily the end of the world. You can at first recover lost data from the WD My Passport for Mac with professional Mac data recovery software, like iBoysoft Data Recovery for Mac.

iBoysoft Data Recovery for Mac is free hard drive data recovery software for Mac that is able to recover deleted files on Mac, recover lost data from formatted, inaccessible, corrupted, unmountable, unreadable hard drives, USB flash drives, SD cards, memory cards, etc. It's compatible with macOS Catalina 10.15/Mojave 10.14/High Sierra/Sierra 10.12 and Mac OS X 10.11/10.10/10.9/10.8/10.7.

Recover lost data from My Passport for Mac with iBoysoft Data Recovery for Mac

Step 1: Download and install iBoysoft Data Recovery for Mac on Mac.

Step 2: Launch iBoysoft Data Recovery for Mac.

Step 3: Select My Passport for Mac and click 'Next' button to scan all data on this drive.

Step 4: Preview the searching results, choose files you need, and click 'Recover' to get them back.

Reformat My Passport for Mac in Disk Utility

After recovering data from this drive, you can now courageously proceed to erase your WD My Passport for Mac drive with no fuss.

Step 1: Go to Disk Utility.

Step 2: Select the WD My Passport for Mac drive in the left sidebar.

Step 3: Click Erase on the top of the Disk Utility window.

Step 4: Complete the information for your drive (such as new format, partition scheme, and so on) and click Erase.

What to do if the WD My Passport drive is not recognized/detected?

If My Passport for Mac hard drive is not showing up in Disk Utility at all, it means the WD hard drive is not recognized. Very probably, your My Passport for Mac may have some hardware problems. It's better to send it to a local reparation center.

Understanding why My Passport drive not showing up on Mac

Sometimes, an external hard drive not showing up on Mac just because the USB cable or the USB port on your Mac is bad. In addition, the following reasons may also lead to WD My Passport for Mac not showing up or not working.

  • Recent macOS update issue
  • System failure
  • Virus infection
  • Motherboard issue
  • WD My Passport drive damage or corruption

Bonus Maintenance Tips for WD My Passport drives for Mac

Apparently, most hard drive not showing up issues are caused by unsafe ejection and sudden power outrage. In order to maintain your WD My Passport for Mac in good condition, you should pay attention to:

  • Make sure that your WD My Passport doesn't become physically damaged.
  • Always safely and properly eject the WD My Passport for Mac drive after using it.
  • Don't just unplug the USB cable, on the contrary, unmount your drive by right-clicking (control-click) on the icon on the Desktop or in the Finder and choose Eject.
  • Properly use WD software like WD Drive Utilities, WD Backup software ( to back up important files to your My Passport drive), and WD Discovery ( to organize and share your files to the My Passport drive to backup your online social life).
Wd my cloud for macbook pro

Summary :

In order to keep data safe, users may choose to sync files to another location. The WD Sync software allows you to sync files to the My Cloud Device. And this post also introduces WD Sync alternatives to help you to sync files to another hard drive.

Quick Navigation :

What Is WD Sync?

WD Sync is a utility of Western Digital that allows you to sync files to the My Cloud Device on your network. This WD Sync software can help you to sync your files and folder to the My Cloud Device. But it doesn’t support you to sync files to a hard drive.

The WD Sync for Windows can support the Windows 10/8.1/8/7. So if you are a user of Western Digital hard drive and want to sync files to the My Cloud Device, you can download the WD Sync and start to sync files so as to keep your data safe.

However, do you know how to use the WD Sync utility? Or when the WD sync fails to work, how can you keep data safe? In the following content, this post will show you the solutions.

WD backup software helps back up files to keep data safe but cannot backup the whole hard drive. This post shows you a WD backup software alternative.

How to Use WD Sync for Windows?

In this part, we will show you how to use the WD Sync software to sync your files to the My Cloud Device step-by-step.

Step 1: Download and install the WD Sync

  1. Download the WD Sync for Windows from the Western Digital official site.
  2. Extract the contents of the zip file to a location on your Windows computer.
  3. Install the WD Sync software on your Windows computer. The installing process will take a few minutes and you need to wait patiently.

Step 2: Select the My Cloud Device

  1. Once the installation process is finished, the WD Sync will discover the My Cloud Device on your computer automatically.
  2. Click Next to continue.
Note: If the WD Sync software doesn’t find the My Cloud Device, you can click Sign in to enter the MyCloud.com account. Then you can find that all My Cloud Devices associated with the account are listed here. You can choose one My Cloud Device to continue.

Step 3: Start to sync files to My Cloud Device

1. After you have selected the My Cloud Device, you are required to choose the files and folders to sync.
2. Check the folder you want to sync or uncheck the folder and files you don’t want to sync.
3. Click Next to continue.

4. At last, click the Finish button to complete the file synchronization process.

When you have finished all steps, you have successfully synchronized the files and folders to the My Cloud Device to keep your data safe.

However, to sync files to the My Cloud Device, the WD Sync software is a little complicated. And it also has some limitations. For example, it doesn’t support you to sync files to another hard drive. Moreover, the supported device is also limited. It only works when you have the My Cloud Device or you have the MyCloud account.

Thus, is there any alternative to the WD Sync software to sync your files? The answer is positive.

To sync files and folders, you can take advantage of a piece of professional file sync software. Thus, MiniTool ShadowMaker is strongly recommended.

How to use SyncToy in Windows 10 to sync folders or files? This post will show this sync tool in detail, as well as one SyncToy alternative.

WD Sync Alternative Software for Windows – MiniTool ShadowMaker

Induction on WD Sync Alternative Software for Windows

Wd My Cloud Mac App

MiniTool ShadowMaker is a piece of professional Windows backup software. It is able to help you to back up the disk, partition, files, folders and the operating system. In addition, the WD Sync alternative – MiniTool ShadowMaker enables you to save the backup images to different destinations including Administrator, Libraries, Computer, Network and Shared folders.

As an alternative to the Western Digital Sync software, MiniTool ShadowMaker also enables you to sync files or folders to keep your data safe because it is also a piece of file sync software. It also enables you to sync files to five destinations including Administrator, Libraries, Computer, Network and Shared folders.

Besides these two powerful features, MiniTool ShadowMaker can also help you to clone the operating system from HDD to the SSD without data loss so as to improve the performance of your computer and reduce the program loading time.

The WD Sync alternative – MiniTool ShadowMaker also has good compatibility. It supports Windows 10/8.1/8/7/Vista/XP and all other Windows versions.

So, just get WD Sync alternative – MiniTool ShadowMaker to keep your data safe.

And in the following part, we will show you how to sync files with the WD Sync software alternative – MiniTool ShadowMaker.

How to Use WD Sync Alternative – MiniTool ShadowMaker?

Now, it is time to show you how to use professional backup and sync software. We will show you the tutorials with step-by-step guide.

Wd My Cloud For Mac

Step 1: Install MiniTool ShadowMaker and launch it

  1. Download MiniTool ShadowMaker.
  2. Install it on your computer.
  3. Launch it.
  4. Click Keep Trial to continue.
  5. Click Connect in This Computer to enter its main interface.
Tip: MiniTool ShadowMaker enables you to manage the remote computer as long as there are on the same LAN.

Step 2: Select the file sync source

  1. After entering its main interface, you need to go to the Sync page to continue.
  2. Click Source module to choose the file or folder sync source. Here are three paths to be chosen. You can select the files or folders you want to sync and click OK to continue.

Step 3: Select the sync destination

  1. Click Destination module to choose a destination path for the synchronized files.
  2. The WD Sync alternative provides you with five choices. You can choose any one based on your own needs. It is recommended to choose an external hard drive.
  3. Then click OK to continue.

The WD Sync alternative – MiniTool ShadowMaker, a piece of synchronization software for Windows also provides you some advanced parameters for file sync.

  • MiniTool ShadowMaker enables you to sync files on a regular basis. You can choose to click the button Schedule to continue.
  • You can also set some advanced parameters for file sync by clicking the Options For example, you can exclude some files you do not want to sync.

Want to create automatic file backups in Windows 10? This post shows you how to automatically back up files to an external hard drive with ease.

Wd My Cloud For Macbook Pro

Step 4: Start to sync files

  1. You can click Sync Now to sync the files immediately.
  2. You can also click Sync Later to delay the file sync process. After that, you can re-start this task in the Manage

When you have finished all steps, you have successfully synchronized files to another location so as to keep your data safe.

And this WD Sync alternative can help you to sync files to hard drive, Administrator, Libraries, Network and Shared folders.

WD Sync Alternative for Windows – Sync Center

Wd My Cloud For Mac

Windows also provides you an alternative to the WD Sync. It is the Sync Center. Sync Center allows you to sync files between PCs and manage offline files which are saved in the folders of the network servers.

Now, we will show you how to use the WD Sync alternative for Windows – Sync Center.

Step 1: Open Sync Center

  1. Open Control Panel and choose Sync Center.
  2. Choose Manage offline files.
  3. Choose Enable offline files to continue.

Step 2: Create shared folders

  1. Open Network & Internet and choose Sharing options to continue.
  2. In the popup window, choose Turn on network discovery, Turn on file and printer sharing, Turn off password protected sharing. And click Save changes to continue.
  3. Right-click the shared folder you want to sync to choose Properties > Sharing > Share… to continue.
  4. Add Guest and change the Read/Write permission, and then click Share.
  5. Click Done.
  6. In the Properties Windows, choose Advanced Sharing….
  7. Check Share this folder and click OK.
  8. Open Command Prompt and type ipconfig to get the IPv4

Step 3: Start to sync files

  1. Input the IP address in the Run
  2. Double-click the Shard folders you have created in advance and you can see all files on the shared folder are listed here.
  3. Check the files and choose Always available offline.
  4. Open Sync Center to view your offline files.

When you have finished all steps, you have synchronized files to another PC. For the detailed tutorials, you can read the post: The Best File Synchronization Software – MiniTool ShadowMaker

Want to sync folders in Windows 10 to keep folders in different locations for backup? This post shows you how to sync two folders easily.

WD Sync VS MiniTool ShadowMaker VS Sync Center

From above content, you can find that there are some differences among the WD Sync software for Windows, MiniTool ShadowMaker for Windows, and Sync center. And in the following part, we will show some differences among these three pieces of software for Windows.

1. Destination path

WD Sync enables you to sync files to the My Cloud Device on your network. The WD Sync alternative – MiniTool ShadowMaker enables you to sync files to Administrator, Libraries, Computer, Network, Shared folder. Sync Center allows you to save files to another computer.

In this way, if you don’t have the My Cloud Device, you will not complete the file sync and would not provide protection for your data. Or when the network server is not available, Sync Center will fail to work.

However, MiniTool ShadowMaker offers you various choices for the destination paths. And if you want to sync files to hard drive, try MiniTool ShadowMaker.

2. Supported operating system

The WD Sync only supports the Windows 10/8.1/7 and Vista. However, MiniTool ShadowMaker supports Windows 10/8.1/8/7/Vista, Windows XP and all Windows versions. Sync Center supports Windows 7/8/10.

And on the other hand, if you encounter the issue WD Sync not working, you can use the Western Digital Sync software alternative to sync your files to other locations.

However, if you are a Mac user instead of a Windows user, you may want to ask whether there is a piece of software for Mac. The following part shows you the answer.

WD Sync Software for Mac

The Western Digital also provides a piece of WD Sync Software for Mac. It is WD Sync for Mac. The WD Sync for Mac is a utility that allows you to sync files to the My Cloud Device on your network.

The WD Sync for Mac supports the OSX 10.14, OSX 10.13, OSX 10.12, OSX 10.11, OSX 10.10, OSX 10.9. The WD Sync for Mac supports the newly released WD Cloud Personal Cloud Storage.

Bottom Line

In this post, we have introduced what the WD Sync is and how to use WD Sync. In addition, we also have introduced two WD Sync alternatives.

And if you any better opinions about WD Sync, you can share it on the comment zone.

If you have any problem about MiniTool ShadowMaker, please don’t hesitate to contact us via the email [email protected].

WD Sync FAQ

WD Sync is a utility of Western Digital that allows you to sync files to the My Cloud Device on your network. This WD Sync software can help you to sync your files and folder to the My Cloud Device. But it doesn’t support you to sync files to a hard drive.
  1. Connect the WD My Cloud to the Mac.
  2. Go to Finder. Click Go and select Connect to Server.
  3. Enter smb://devicename( smb://wdmycloude ) and click Connect.
  4. Choose the radio button Registered User and enter Name and Password.
  5. Choose Share on the device and click OK.
  1. Click the WD icon from the system tray.
  2. Choose the WD My Cloud device.
  3. Select Shut down.
  4. Then the WD My Cloud will be powered off.

Wd My Cloud App For Mac

WD Access is utility that enables you to discover all My Cloud devices on the network for easy access. It provides tools for uploading files, accessing the My Cloud dashboard, and other shortcut features.